Communications professional with four years of substantial experience. Expertise in sales, event management, and social media & marketing, while providing world-class customer service. Hard working, driven strategic thinker with high integrity, excellent communication skills and a passion for excellence in the workplace.
Next Level Athletes Inc.
07/2015- Present
Business Manager
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Management of electronic email marketing campaigns and promotions
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Development and execution of new business strategy
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Creation and management of website (launched 09/1/2015)
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Established social media platforms and presence
Sunsetters Volleyball Club
09/2014-12/2015
Head Coach & Social Media/ Marketing Manager
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Coach youth volleyball team
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Graphic design and management of marketing materials provided to parents and players
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Implementation of social media platform
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Creation and managed website
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Created and managed electronic email marketing campaigns and promotions
Hilton Chicago/Oak Brook Hills Resort & Conf. Center
01/2014 to 06/2015
Social Media & Marketing Manager
(05/2014 to 06/2015)
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Created and maintained editorial calendar and post content to all hotel platforms
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Developed social campaigns, initiatives, and promotions to incorporate social media into the resort’s business goals and perspectives
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Graphic design for internal and external hotel collateral
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Managed social media advertising budget
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Internal training and education on online trends and best practices
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Website management of resort’s vanity and corporate website
Executive Meeting Manager
(01/2014 to 06/2014)
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Solicited, negotiated, and confirmed new and repeat business for a 386 room hotel with 42,000 square feet of contemporary meeting space through prospecting and lead follow up
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Prepared and executed agreements, event orders and group resumes to ensure a flawless event
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Excellent written and verbal communication both internally and externally
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Developed and implemented creative sales and event strategies
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Continually enhanced relationships with clients
Chicago Marriott Naperville Hotel
03/2012 to 01/2014
Sales & Catering Coordinator
(06/2012 to 01/2014)
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Oversaw budget for Sales and Catering Departments and also initiates, drafts, and manages catering client contracts for a 424 room hotel with 25,000 square feet of meeting space
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Managed catering inventory to reduce costs and increase departmental efficiency
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Directs interdepartmental communication; responsible for signage and routing of daily event and event posting reports
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Provides superior customer service to guests and clientele while effectively planning their event
At Your Service
05/2011 to 04/2012
Team Leader
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Supervised organization of game day staff at U.S. Cellular Field and The United Center
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Managed up to 40 guest relations representatives for U.S Cellular Field and The United Center sporting and special events
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Provided superior customer service to guests for all sporting and special events
Skills
Customer Service Expert
Budget Management
Client Relations
Sales Management
Event Planning Management
Social Media & Marketing
Microsoft Office Suite Expert
Staff Training & Devlopment
Illinois State University
Bloomington Normal, IL
Bachelors of Arts in Communication Studies
Organizational Leadership Sequence
20007 - 2011
The program enhances communication knowledge, understanding, and skills for enhancing organizational relationships. The goal of the sequence is to equip students to successfully use communication as a tool to enhance organizational outcomes. Students gain an understanding of how communication processes can be used to manage behaviors in an organizational context while becoming a competent communicator.
RESUME
Education
Languages
English
Spanish
Business Development
Social Media Enhancement
Marketing
Email Marketing
Customer Service
Background
Work
Experience